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The Business of Tourism

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Wednesday 13 March 2024
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Wednesday Letter

Wednesday Letter: NZ’s big, bold business events sector 27th November 2019 /

Wednesday Letter: NZ’s big, bold business events sector

Departing CINZ chief executive Sue Sullivan has a final message for government.


Wednesday Letter: What next for Skyline? 25th September 2019

Wednesday Letter: What next for Skyline?

The collapse of Skyline’s sale of Totally Tourism may give the group pause for thought, writes the Ticker’s Bridget O’Connell.


Wednesday Letter: Accelerate for slow-burn benefits 28th August 2019

Wednesday Letter: Accelerate for slow-burn benefits

The long-term benefits stemming from the inaugural Lightning Lab Tourism business accelerator are more important than the immediate successes of the cohort, writes the Ticker’s Bridget O’Connell.


Wednesday Letter: Why the Govt needs to step up 17th July 2019

Wednesday Letter: Why the Govt needs to step up

How can government make things better for tourism and the local communities impacted by it?


Wednesday Letter: What else could Skyline sell? 10th July 2019

Wednesday Letter: What else could Skyline sell?

Skyline’s sale of its Totally Tourism business signals the start of a new era for the international operator but what else could be up for sale, asks the Ticker’s Paul Yandall.


Wednesday Letter: A step change for NZ tourism 3rd July 2019

Wednesday Letter: A step change for NZ tourism

RAL’s Sky Waka and NTT’s Dark Sky Project are part of a tourism transformation underway in the regions.


Hoteliers are mobilising – but is it too little too late? 26th June 2019

Hoteliers are mobilising – but is it too little too late?

Emotions bubbled up at the NZ Hotel Industry Conference last week with the industry tired of what it sees as local government exploitation and central government indifference, writes the Ticker’s Bridget O’Connell. 


Opinion: Construction gets a Sector Accord – where’s Tourism’s? 17th April 2019

Opinion: Construction gets a Sector Accord – where’s Tourism’s?

The industry responds to whether it too needs such a partnership with government.


Wednesday Letter: On funding, RTNZ and TIA are both right – and wrong 10th April 2019

Wednesday Letter: On funding, RTNZ and TIA are both right – and wrong

In a rare public skirmish this week, Regional Tourism NZ and Tourism Industry Aotearoa staked out opposing positions on regional funding for tourism – positions the Ticker’s Paul Yandall believes are both right – and wrong. 


Opinion: Why industry should ignore Air NZ’s call to “follow its lead” 27th February 2019

Opinion: Why industry should ignore Air NZ’s call to “follow its lead”

Air New Zealand’s call for tourism operators to “follow its lead” by slashing prices is not a sustainable strategy for the sector, writes the Ticker’s Paul Yandall.


Wednesday Letter: Industry should prepare for the worst from China 13th February 2019 /

Wednesday Letter: Industry should prepare for the worst from China

China has taken a shot across NZ’s economic bow. Industry should prepare for the worst.


Wednesday Letter: The hard questions 30th January 2019 /

Wednesday Letter: The hard questions

Much of the Tourism and Sustainable Development Goals conference challenged industry’s standards and assumptions. That’s a good thing, writes the Ticker’s Bridget O’Connell.


Wednesday Letter: 2019 should be a year of results 23rd January 2019

Wednesday Letter: 2019 should be a year of results

If the past year was charaterised by restructuring, reorganising and a raft of industry initiatives, then this year should be one of results, writes the Ticker’s Paul Yandall.


Wednesday Letter: A moody nation – reasons to be wary 19th December 2018

Wednesday Letter: A moody nation – reasons to be wary

Following this week’s publication of the latest Mood of the Nation survey, the Ticker takes an eyes-wide-open reading of the research and finds reasons for the industry to be fearful – and one to be cheerful.


Wednesday Letter: Much more at stake than wage rates in threatened Air NZ strike 12th December 2018

Wednesday Letter: Much more at stake than wage rates in threatened Air NZ strike

It’s the airline that will cop the flak, not its workers, writes Paul Yandall.


Wednesday Letter: Coping with China 5th December 2018

Wednesday Letter: Coping with China

Destination Canada’s CEO has lessons to share with NZ from that country’s own Year of Tourism with China.


New iwi tourism investors flex financial muscle in push into sector 28th November 2018

New iwi tourism investors flex financial muscle in push into sector

A booming tourism sector and iwi with cash looking to diversify is bringing a new generation of investors into the market, writes the Ticker’s Bridget O’Connell.


TIAP v TAP: Where Auckland goes, others will follow 21st November 2018

TIAP v TAP: Where Auckland goes, others will follow

By launching the TIAP, ATEED is treading all over NZTE’s Tourism Attractions Project – and it knows it.


Industry consensus must now translate into action 14th November 2018

Industry consensus must now translate into action

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Five interesting proposals in the draft Tourism Strategy 7th November 2018

Five interesting proposals in the draft Tourism Strategy

Beyond the expected ambitions, the government has put forward a number of intriguing initiatives.


Wednesday Letter: Of oaths, pledges and principles 31st October 2018

Wednesday Letter: Of oaths, pledges and principles

A major industry initiative launches tomorrow – can it help build a strong, positive visitor culture in NZ?


Wednesday Letter: A new era for NZ’s luxury offering 26th September 2018 /

Wednesday Letter: A new era for NZ’s luxury offering

Following its non-appearance at Luxperience, will recent changes at Tourism NZ help or hinder NZ’s premium market?


Wednesday Letter: Are we funding for tomorrow or today? 12th September 2018

Wednesday Letter: Are we funding for tomorrow or today?

The Ticker takes a look at the tourism investment landscape and asks if we have our priorities right.


Wednesday Letter: Beyond band-aids and rebranding 15th August 2018

Wednesday Letter: Beyond band-aids and rebranding

The Ticker takes the pulse of last week’s TECNZ conference and spots some progress on pressing industry issues. 


Tourism deserves better than MBIE’s IVS negligence 1st August 2018 /

Tourism deserves better than MBIE’s IVS negligence

MBIE has been negligent in the management of its top tourism collection and we may never know the extent of the damage, writes the Ticker’s Paul Yandall.


What the Productivity Commission review means for tourism 18th July 2018

What the Productivity Commission review means for tourism

Handing local authorities an alternative to rates funding comes with industry risks.


Wednesday Letter: What’s fair for DOC to charge operators? 11th July 2018

Wednesday Letter: What’s fair for DOC to charge operators?

DOC is under pressure to wring more cash from its estate and guiding operators are next to face a hike in fees.


Wednesday Letter: Dawson on moving from high-volume to high-value 20th June 2018

Wednesday Letter: Dawson on moving from high-volume to high-value

As RTOs transition to destination management, Hamilton & Waikato Tourism says it been doing it for three years. How has it progressed?


Wednesday Letter: Caring for NZ as tourism grows 13th June 2018

Wednesday Letter: Caring for NZ as tourism grows

Tourism development consultant Dave Bamford on managing tourism sustainably, the need to strengthen insight and how to fund development.


Wednesday Letter: How to build an industry – not a venue 6th June 2018

Wednesday Letter: How to build an industry – not a venue

Among the many success stories that the business events sector is enjoying there is one notable misstep.  


Wednesday Letter: The best TRENZ ever? 16th May 2018

Wednesday Letter: The best TRENZ ever?

Could it have been, possibly, maybe, just slightly, like, the best TRENZ ever? Wherever it ranks, Dunedin put on a #dunnerstunner week, writes the Ticker’s Paul Yandall.  


Wednesday Letter: Tourism Minister Kelvin Davis 18th April 2018

Wednesday Letter: Tourism Minister Kelvin Davis

The minister of tourism highlights the “tremendous potential” of Māori culture to drive tourism and why a more holistic approach towards growth is now needed.


Wednesday Letter: Who funds our tourism? 4th April 2018

Wednesday Letter: Who funds our tourism?

As some regional tourism organisations face funding cuts or fail to increase budgets, destination and services marketing strategist, Lyn Cheyne, asks who should fund our tourism?


Wednesday Letter: Development West Coast’s Chris Mackenzie 28th March 2018

Wednesday Letter: Development West Coast’s Chris Mackenzie

A move by a government funded trust to take over Tourism West Coast has been met by fierce resistance, but Development West Coast’s chief executive, Chris Mackenzie, says integrating the marketing agency into DWC’s economic development work makes perfect sense.


Wednesday Letter: Why are we ‘beating up’ the tourism industry? 21st March 2018

Wednesday Letter: Why are we ‘beating up’ the tourism industry?

Dr Anthony Brien, senior lecturer in business and hotel management at Lincoln University, asks why, with a visitor ‘met or exceeded satisfaction’ rate of 93.4%, are some people ‘beating up’ the New Zealand tourism industry?


Wednesday Letter: Queenstown Mayor Jim Boult 14th March 2018

Wednesday Letter: Queenstown Mayor Jim Boult

Queenstown Lakes District mayor Jim Boult on the council’s desire to implement a local bed tax, why going to Wellington with a begging bowl every year is not sustainable, and how last week’s forum on freedom camping with tourism minister Kelvin Davis had mixed results.


Wednesday Letter: Questions for NZ’s ski industry 7th March 2018

Wednesday Letter: Questions for NZ’s ski industry

The New Zealand ski industry is pouring around $200m into assets but it cannot answer a basic question on its value to New Zealand – what does that mean for how investment decisions are being made?


Wednesday Letter: Winter Games NZ CEO Arthur Klap 28th February 2018

Wednesday Letter: Winter Games NZ CEO Arthur Klap

On his last day in post, outgoing Winter Games NZ chief executive Arthur Klap talks about the importance of NZ staging events on the global stage, the challenges around delivering a financial viable fixture and why funding should be linked to more than economic measures of success.


Wednesday Letter: Time for councils to step up 21st February 2018

Wednesday Letter: Time for councils to step up

Regional Tourism New Zealand’s Charlie Ives says now is the time for local authorities to step up to help meet the challenges of New Zealand’s booming tourism sector.


Wednesday Letter: TIA’s Chris Roberts 14th February 2018

Wednesday Letter: TIA’s Chris Roberts

Tourism Industry Aotearoa chief executive Chris Roberts on the work underway to protect the industry’s reputation and a major new initiative to promote the sector to the community.  


Wednesday Letter: Is tourism becoming the new dairy? 7th February 2018

Wednesday Letter: Is tourism becoming the new dairy?

Tourism has overtaken dairy as NZ’s top export earner but is it about to fall as far as that industry in terms of reputation too, asks the Ticker’s Paul Yandall.


Wednesday Letter: An industry renewed 20th December 2017

Wednesday Letter: An industry renewed

The Ticker’s Paul Yandall takes a look back at the leadership changes over the past year and says a sense of industry renewal is the story of 2017. 


Wednesday Letter: Ngāi Tahu Tourism’s Quinton Hall 13th December 2017

Wednesday Letter: Ngāi Tahu Tourism’s Quinton Hall

Ngāi Tahu Tourism chief executive Quinton Hall on sustainability, the living wage and the busy year that was 2017, plus the challenges and opportunities ahead for the for the iwi-owned tourism operator.


Wednesday Letter: Tourism Holdings’ Grant Webster 6th December 2017

Wednesday Letter: Tourism Holdings’ Grant Webster

Tourism Industry Aotearoa chairman and Tourism Holdings chief executive Grant Webster on the year’s challenges and highlights and the opportunities ahead for the industry in 2018.


Wednesday Letter: Tourism Minister Kelvin Davis 15th November 2017

Wednesday Letter: Tourism Minister Kelvin Davis

In his first address to industry yesterday, the new Tourism Minister outlines the government’s priorities for tourism. Below is his full speech to TIA’s Tourism Summit Aotearoa at Te Papa in Wellington.


Wednesday Letter: Rethinking tourism’s contribution to conservation 8th November 2017

Wednesday Letter: Rethinking tourism’s contribution to conservation

Valentina Dinica, Senior Lecturer of Public Policy at Victoria University, says it is time to reconsider the current concession system that allows operators access to conservation land. 


Wednesday Letter: Sue Sullivan 1st November 2017

Wednesday Letter: Sue Sullivan

Following this year’s conference in Dunedin, CINZ CEO Sue Sullivan writes on how the industry can drive value, NZ’s expertise advantage, unlocking the Australian market, and growing the sector to $750m by 2020. 


Wednesday Letter: A new beginning 25th October 2017

Wednesday Letter: A new beginning

With the thrust of the new coalition government now clear, the Ticker’s Paul Yandall asks, what could it mean for the country’s tourism industry?


Wednesday Letter: A vision of the future 11th October 2017

Wednesday Letter: A vision of the future

After a month of awards, insightful events and conferences the Ticker’s Paul Yandall envisages the future and applauds some of the industry recent award winners.


Wednesday Letter: NZ Māori Tourism’s Pania Tyson-Nathan 13th September 2017

Wednesday Letter: NZ Māori Tourism’s Pania Tyson-Nathan

It’s Māori Language Week and NZ Māori Tourism chief executive Pania Tyson-Nathan tells us how learning the language is an ongoing journey and the value of Te Reo to tourism.